Government & Financial Services
Customer self-service, if executed well, brings huge benefits for both customers and service providers. Customers get the benefit of easier and more widespread access to services and information, often on a 24/7 basis. Customers may also avoid the perennial frustration of standing in long queues (or alternatively waiting in long telephone queues) to deal with customer service staff often with fairly simple or straightforward questions or transactions. For the service provider, a well executed customer self-service capability can deliver not only significant cost savings, but also improve customer access to their services, and potentially increase customer satisfaction as they become comfortable with the new self-service approach and appreciate the improved access.
Customer self-service applications can be delivered to the customer’s own mobile device (typically smartphone or tablet), or alternatively a dedicated terminal can be installed with an optimised user interface.
One approach is to leverage an in-store customer WiFi service to promote the self-service applications to customers – so they leave the store or branch office with the self-service application downloaded and installed on their device.
Learn more about the pieWifi service which can be used to facilitate the in-store delivery of a self-service application to a customer’s WiFi enabled device.
Learn more about the pieWebphone, a state of the art multimedia customer self-service terminal.
Read more about the Police and Nurses Mutual Banking and their use of the pieWebphone as a customer self-service terminal in their branch network.
