Interaction with Government clients over the Internet has improved efficiency, lowered costs and increased accuracy among younger and affluent clients. However, many agencies specifically address older, less educated and poorer clients.
Scenario
Solution
Client service has traditionally been provided by case workers and other trained staff in over the counter transactions. Often though, the time of client service staff is consumed gathering routine data, or dispensing repetitive information.
Our Customer Self Service Solution has been developed from our experience in the financial sector. Low value and repetitive transactions are directed to attractive, branded self service kiosks, freeing client service officers to deal with the more complex problems presented by clients.
Many Government employees are not "connected" at work. Their job requires them to be mobile and physical - not to sit behind a desk at a PC.
Our Employee Self Service Solution you can provide secure, managed access to electronic HR services for many employees in one place.
Government services extend to all corners of the country, but it is difficult to maintain the same quality of service everywhere.
Our robust terminals are ideal for Remote and Rural areas and bringing the "Internet to the bush".
The Better Health Channel offers access to services in high traffic waiting rooms in Victoria.
Telecentre Access Points are a Government of Western Australia initiative to provide easy-to-use Internet to rural Australian communities.
