The Financial Services industry continually develops new competitive models. Governments de-regulate and re-regulate, customers demand increased convenience and service levels, competition creates relentless cost pressure and new competitors emerge and evolve.
Scenario
Solution
Promote your new, online direction.
Our Customer Touchpoint Solution allows you to extend the reach of your branch network at low cost. Fully managed online banking terminals reinforce your brand message, attract increased transactions and capture new business
Cross counter transaction load is costly.
The pie Customer Self Service Solution encourages customers to use your e-commerce offering in branch. It reduces cross counter transactions and encourages use of your Internet service offering.
You want the savings from Electronic HR, but your front line staff use transaction terminals rather than Web capable PCs.
Our Employee Self Service Solution provides secure, managed multi-user terminals in staff amenities locations enabling counter staff to access electronic HR applications, reducing your HR overheads.
The Police & Nurses Credit Society promotes online services in preference to costlier over-the-counter transactions.
BankWest uses pieNETWORKS products to encourage customers towards its online banking offering.
